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❗ IMPORTANT NOTICE ❗
All companies or users of Streetsmart must transition to IgniteTech billing on or before June 30, 2026. Please contact IgniteTech at streetsmart@ignitetech.ai and we will work with you to effect a smooth transition.

We have a New change on how we can assist you 👉 NEW Support Portal Migration FAQs

  • Articles

    This section contains articles on how to use the StreetSmart mobile application and issues while using it

Popular in StreetSmart - Mobile Application

  1. Users Cannot Sing In - Stuck on "Enable Permissions" Screen After Updating Mobile App

  2. Installing StreetSmart Mobile Application

  3. Activating Mobile Application

  4. Mobile Application Does Not Allow to Enter PIN

  5. StreetSmart Application Is Missing from Google Play

  • Articles

    Contains articles that describe how to create new users, user roles, groups and update rights and settings for existing

Popular in StreetSmart - User Management

  1. Missing or Deleted Worker

  2. Provide user access to multiple groups

  3. Cannot Find User while Searching

  4. Cannot Delete User

  5. Updating User Information on Web Portal

Popular in StreetSmart - Subscription and Account Management

  1. All Devices or Users Are Missing From the App

  2. Cancel Account or Subscription for StreetSmart

  3. Requesting Billing Report for Your Company

  4. Adding New Primary Contact for Company

  5. Device Is Missing on Account

Popular in StreetSmart - Login Issues

  1. Getting Logged Out From Web Portal

  2. Welcome Email Information

  3. Users Cannot Log in to Web Portal

  4. Changing User Password For Admins

  5. Resetting Your StreetSmart Password

Popular in StreetSmart - Location Tracking

  1. Location Data Is Missing or Inaccurate for a Worker

  2. How to Always Track User Location in the Mobile App?

  3. Cannot Find Locations

  4. App does not capture GPS while on the Move

  5. Adding Trip for Previous Date

Popular in Streetsmart - Reports

  1. Receiving Blank DAR Report

  2. Not Able to Run Report

  3. Timesheets Report Displays 25 Hours for a Day

  4. How to Combine Information for Different Features in Single Report?

  5. Mileage Report Has No Data for Worker

Popular in Streetsmart - Forms

  1. Ad Hoc Form Is Not Available on Devices

  2. Submitted Forms Are Missing on the Portal

  3. Submitted Form Is Delivered via Email Inconsistently

  4. Setting Your Company Logo and Address

  5. Adding a New Field to Existing Form

Popular in Streetsmart - Alerts

  1. Receiving Multiple Low Battery Alerts

  2. Why Do We Receive Multiple Not Communicating Alerts?

  3. How to Receive Alerts as SMS?

  4. Adding Recipients to Alert

  5. Deactivating Alerts

Popular in Streetsmart - Jobs and Invoices

  1. Adding Items to Price Catalog

  2. Cannot Upload Jobs from Spreadsheet

  3. Uploading Jobs in Bulk

  4. Jobs Are Not Displayed in Mobile App

  5. Creating Job Types

Popular in Streetsmart - Timesheets

  1. Reviewing Worker Timesheets

  2. Adding Time Off for Worker

  3. Editing Worker Timesheets

  4. Timesheets Are Missing on Web Portal

  5. Setting Hours of Operation for Workers

Popular in Streetsmart - Training

  1. Mobile Application

  2. Requesting Onboarding Product Training

Popular in Streetsmart - FAQs

  1. Meet StreetSmart ATLAS, the Future of Customer Support

  2. StreetSmart Release Notes and Known Issues

Popular in Streetsmart - Web Services

  1. getJobActions API returns different reason code

  2. getStopsandTravel API call returns Data outside the selected Date Range

  3. getJobActions Web Services API return empty result for some days

  4. Integrating StreetSmart with 3rd-Party Software

  5. Web Services Developer Guide - Parts Management Service

Popular in StreetSmart Articles

  1. Activating the Mobile Application for Appointment Visibility