Articles

• Adding New Device or Phone Number to Account

  Overview You may need to add New Device for employee to be able to clock in using StreetSmart service. Solution If you have previously purchased subscriptions from your account manager or support team...

• Changing Package for a Phone Number

  Overview You may need to upgrade or downgrade a package assigned to one of your phone numbers. Prerequisites You have at least one phone number with active services. You need to be a Primary Contact f...

• Moving Phone Number to Another Account

  Overview You have added StreetSmart service to a new phone number, but it was assigned to a wrong company ID (e.g. due to a different billing address), and you need to move this number under the corre...

• Deactivate a Phone Number

  Overview You may need to deactivate a package assigned to your phone number. Prerequisites You have at least one phone number with active services. Solution If you have purchased your subscription usi...

• Device Is Missing on Account

  Overview You have added StreetSmart service to a phone number but it is still missing on the Devices page. Diagnosis This issue may occur due to one of the following reasons: The group to which the de...

• Adding New Primary Contact for Company

  Overview You may want to add a new person or company-wide helpdesk account as a Primary Contact - they will be able to add StreetSmart service to new numbers, cancel subscriptions, and change packages...

• Requesting Billing Report for Your Company

  Overview You may want to get a report that contains the amount you are charged for StreetSmart services each month per group or division to be able to analyze and allocate costs. Solution Submit a tic...

• Updating Credit Card Information

  Overview You would like to update the credit card information on your Street Smart account. Prerequisites You need to be a Company Administrator or a Super User of your account. Solution Please follow...

• Cancel Account or Subscription for StreetSmart

  Overview You may want to cancel your account or subscription that you have for StreetSmart services. Information If you have purchased your subscription using the 2Checkout portal, you will need to ca...

• All Devices or Users Are Missing From the App

  Overview You may have opened StreetSmart web portal and found that all users or devices were removed and want to know what might have happened. Information Such issues may occur when only a group with...