Overview You may notice that an employee has two or more entries with the same timestamp but in different locations when reviewing the GPS and Stops report, and you want to know how this may happen. I...
Overview You are trying to run Worker Daily Timesheet report for a period longer than one day (month, week, etc.) from Workers > Workers List, but the report contains data only for one 1 day. This rep...
Overview You are running one of the Mileage reports but it does not pull any data for a worker. This issue happens when the worker's device is not tracking or cannot upload the location data to the St...
Overview You may want to create a report that contains data for different features of the product or combines together data from different prebuilt reports (e.g., stops and events plus worker activiti...
Overview You may notice that a Timesheets report shows a summary of hours for a specific day as 24 hours 59 minutes. Information This issue may happen on the day when Daylight Saving time changes to S...
Overview You are not able to run the Timesheet Detail with Breaks, Timesheet Detail with Odometer, Job Report, or any other report with a large amount of data - it is stuck on the Generating New Repor...
Overview A worker may be receiving empty daily activity reports, while they have already started tracking work time via StreetSmart. Solution From the web portal, navigate to the Shifts section and ch...