This section contains articles on how to use the StreetSmart mobile application and issues while using it
Overview If workers tend to forget to start or end their shifts or breaks on time using the mobile app, they can set up reminders to start and finish their shifts according to hours of operations. Pre...
Overview You may face an issue when a worker is logged into the mobile application but their status on the web portal is still displayed as Logged Off or Update is past due. In such cases, you may als...
Overview You may need to confirm if a worker turned on Airplane mode, turned off GPS location tracking, powered off the device or it shut down due to low battery. This information can be checked from...
Overview You may want to download and install the mobile app on Sonim X3. Solution Send the following link to your mobile device using the email address below for the corresponding carrier; the link...
Overview You may notice that the location of a worker is not updated on the map and the Location Update status is past due. This issue often occurs on Kyocera DuraXV devices as this model cannot retri...
Overview You may notice that the Gallery option is missing when you are trying to add a picture to a form in the mobile app. This issue may happen on the 18.5.4 r4 version of the mobile app. You can c...
Overview You may want to know who triggered the remote start of the application for a specific worker. Information Unfortunately, there is no option to check who exactly triggered the application to s...
Overview You may need to start the mobile application remotely for a worker (who forgot to launch the mobile app on their device) or want to know how this feature works. Solution When you launch the m...
Overview Mobile workers may notice that certain features (Timesheets, Trips, Forms, Jobs, etc.) are not available in the mobile app, or only the Exit icon is displayed in the application. This issue h...
Overview Workers may encounter the following error when trying to end a job: Job action is not allowed, another job is currently active This issue happens when the worker completed the previous job bu...