Overview You may encounter the following error when trying to validate an address: Address is not valid Address validation can be performed when creating a user, job, or location. Diagnosis This issue...
Overview You may notice that worker routes are shown as straight lines instead of reflecting the roads traveled by the worker. This issue may be caused by the following reasons: The method of connecti...
Overview A worker forgot to track their trip and wants to add a backdated trip to get compensation for the traveled distance. Solution Unfortunately, there is no way to add a backdated trip. However, ...
Overview: Mobile Workers are able to Start Shift, Stop Shift, and all the actions in the Mobile Application. They may also notice that the GPS coordinates were captured while working on the Applicatio...
Overview While trying to find Locations, some locations are missing, even though you know they were present. Solution This problem could arise because of 2 reasons: Display Filter: On the left bar of ...
Overview You may have changed the operational hours to 12:00 AM – END for 24/7 tracking of your users and want to know if they Exit the app, will it stop tracking. The concern arises from the need to ...
Overview Some StreetSmart users may experience issues with the location service, specifically with the alignment of activity reports for certain workers. The Verizon map may not accurately reflect t...