Contains articles that describe how to create new users, user roles, groups and update rights and settings for existing users.
Overview You may want to check the detailed log of worker actions performed in the mobile app to be able to analyze the workers daily routine and ensure their compliance. Prerequisites You need to hav...
Overview You may need to create worker accounts using ID numbers that are also used in other systems in your company (e.g. payroll, workforce management, etc.). This will allow you to sync the data be...
Overview You may need to change the name of a worker, inspector, or any other user account in StreetSmart. Prerequisites You need to have an account with the Company Administrator, Super User role, or...
Overview You have accidentally removed a user account and need to reinstate it to review the user's forms, timesheets, etc. Solution A Company Administrator or Super User should submit a request to St...
Overview You may need to provide access to a user only to a specific group in StreetSmart. Solution Check which role is assigned to the user (under Administration > Users). Next, there are two options...
Overview You may need to edit user information such as name, email, PIN, home address etc. Prerequisites You need to have an account with Company Administrator, Super User role, or a custom role with ...
Overview You are unable to remove a worker account encountering the following error: Attempt to delete worker with active jobs. Delete failed. Solution Navigate to Jobs > Job List. Filter the jobs ass...
Overview: You are trying to search for a user in the Users Screen, but are unable to find the person, though you know that the user exists. Diagnosis: This can happen because of 2 reasons 1. There is ...
Overview You need to provide a specific user or a set of users access to multiple groups. Prerequisites You should be a Company Administrator, Super User, or with any customer role that has permission...
Overview You may encounter an issue where a worker disappears from your account along with all of their job data, even when no deletion actions have been taken. The worker may be missing from both the...